One of the biggest things you I have to do as a UX designer is keep users informed. When you hover over a button, it’s important that the button changes color to give the sign that it’s being interacted with. When the screen is loading, it’s important to have a status bar so you know how long it’s going to take. Before you buy something online, it’s important to know how long it will take to deliver to your house. People don’t want to sit around and guess if something is working or what will happen next. Being informed takes away stress, and it’s crucial for building trust, keeping users engaged, and keeping things easy and intuitive.
When I wait tables, I’ve noticed that keeping people informed of the status of their food prevents them from getting angry for the wait.
When I’m about to meet someone somewhere, I text them 5 minutes before I get there and say “I’ll be there in 5 minutes.”
When I write a thank you note, I tell the recipient exactly what use I got out of their help or gift to me. That way they can picture it, and they know I truly appreciated it.
When I email someone, I make sure to get straight to the point. When I ask someone to jump on a call with me, I inform them how long I expect to talk, what things I want to talk about, and what specific times I’m available.
In design and everyday life, communicating well is incredibly important for building trust, getting more or better responses, saving people time, and taking away other’s uneasiness. I’ve learned how important it is to communicate clearly, often, and let people know my intentions. Being in the know keeps everyone happy and stress-free.